Account Receivable Analyst

Job Title: Account Receivable Analyst
Location: Charlotte, NC 28277 (100% Onsite)
Duration: 6 Months Contract (With High Possibilities of Extension or Conversion)
Shift Details: Monday – Friday;
Morning Shift
Pay Rate: $21.63/hour on W2
- Weekly Payout

Responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. Improve the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

• Review assigned customer accounts, sending statements to customers, establish collaborate communication.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts. Works directly with customers to negotiate payment terms consistent with company practices. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Serves as the escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write off requests, cash application offset requests.
• Properly document all collection activity in the AR system.

• This Job has no people manager responsibilities.

• High school diploma or general education degree (GED)

• 1-year related experience in freight transportation, logistics or accounting.
• Solid ability to interpret contracts and research data to determine the root cause of issues.

• 1–3-year experience billing, commercial account receivable experience, or cash applications.
• Bachelor's degree or equivalent related work or military experience.
• Advanced computer skills with an emphasis on Microsoft Office (Excel).
• Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.
• Excellent verbal and written communication skills, including a professional appearance and demeanor, excellent phone etiquette and a good vocabulary.

• Identifies and resolves problems.
• Demonstrates attention to detail.
• Demonstrates strong math aptitude.
• Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
• Strong aptitude for understanding and analyzing large amounts of data from multiple sources.
• Produces unambiguous, comprehensive, and accurate interpretations.

• Writes clearly and informatively. Edits work for spelling and grammar.
• Presents organized and thorough information and data appropriate for intended audience.
• Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
• Utilizes variety of interpersonal styles and communication methods to effectively adapt to…