HOA Relationship Manager

• Conduct regular site visits and drive-bys across self-managed and HOA-governed communities in the assigned cluster
• Catch violations early and verify cure compliance
• Maintain working knowledge of each community's covenants, architectural standards, and current violation patterns
• Represent MSR at HOA hearings across the assigned cluster
• Prepare cure documentation and evidence ahead of hearings
• Negotiate outcomes and payment/cure timelines where appropriate
• Track hearing outcomes and feed recurring disputes and documentation gaps back into internal workflows
• Serve as the primary named point of contact for key HOAs in the cluster
• Build relationships to resolve issues quickly and head off escalations before hearings
• Lead or support regular check-ins with priority HOAs using violation and hearing data
• Act as escalation point for recurring disputes, policy changes, and behavior concerns
• Route new or changed HOA rules to the Data Governance/Violations Program team so SOPs and Salesforce rules stay current
• Keep local field and leasing teams informed of HOA expectations
• Improve violation closure rates, hearing outcomes, and cure timelines
• Release field and leasing teams from covering hearings in the assigned cluster within the first quarter

Requirements

• Experience in territory account management, indirect/channel partner management, or outside relationship management
• Comfortable driving outcomes through influence and relationship rather than direct authority
• Ability to build trust and rapport quickly across a wide range of personalities and stakeholders
• Track record of managing a large, dispersed portfolio of accounts or locations
• Ability to prioritize attention based on performance data
• Confidence representing the company in person at hearings, meetings, or business reviews
• Calm, credible, and solution-focused under pushback
• Strong organizational discipline to track many accounts, cases, and dates simultaneously
• Working comfort with Salesforce or similar CRM/account-management tools
• HOA, property management, or community association experience is a plus, not required

Core Competencies

Demonstrates strong relationship management and negotiation skills, effectively representing the company at HOA hearings while managing a diverse portfolio of accounts. Proficient in tracking performance data and improving compliance outcomes within community associations.

Highest-signal resume keywords

• Territory Account Management
• Relationship Management
• Salesforce Proficiency
• Negotiation Skills
• HOA Experience

Soft Skills

• Influence
• Trust Building
• Organizational Discipline
• Solution-Focused Approach
• Calm Under Pressure

Industry Keywords

• HOA
• Property Management
• Community Association
• Covenants
• Architectural Standards

Tools & Technologies

• Salesforce
• CRM Tools