Business Analyst

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

SMBC is seeking a Business Analyst with strong project experience. This role supports the implementation, operationalization and ongoing optimization of the Anti-Fraud Operations technology portfolio to reduce fraud risk for SMBC and its customers. The ideal candidate will have a deep understanding of how to capture requirements, create test cases, conduct UAT testing, analyze payment flows, support data validation, and develop dashboards / reports to drive outcomes.

The Business Analyst will partner with business stakeholders, Anti-Fraud Operations, Risk Management, Compliance, Technology, and vendors to support project delivery within scope, timeline and budget across the fraud program.

• Partner with business, operations, compliance, and technology stakeholders as well as vendor teams to gather functional and non-functional requirements in support of anti-fraud and payment initiatives.
• Document business requirements, user stories, process flows, acceptance criteria, and test scenarios to provide traceability and project updates.
• Translate complex business processes into clear specifications for technology teams.
• Manage project work in Jira for sprint planning and backlog management while maintaining clear documentation in Confluence, Jira and SharePoint.
• Support the full project lifecycle including requirements, design, UAT, implementation and post-production support.
• Support testing and UAT activities including creation of test cases for critical business and payment workflows and management of defects to resolution.
• Support project lead to manage end-to-end project delivery within scope, timeline, and budget.
• Apply payments knowledge to support workflow analysis, evaluate operational handoffs, exception handling, controls and fraud risk considerations.
• Use SQL and reporting tools to support data validation, issue investigation, root cause analysis, develop dashboards and reports.
• Facilitate stakeholder communication across compliance, risk management, technology, and operations teams; manage risks/issues and ensure adherence to project governance standards.
• Ability to adapt to evolving business dynamics, priorities, and managing stakeholder expectations as circumstances require, while ensuring effective delivery in fast-paced environments.
• Provide support to operations as needed during unusual heavier than expected volumes as well as when…