Merchant Systems Analyst

Position Information

General Information

Position Number

Position Number 000318

Vacancy Open to

Vacancy Open to All Candidates

Working Title

Position Designation

Position Designation EHRA Non-Faculty

Employment Type

Employment Type

Permanent - Full-time

Months per Year 12

Work Schedule

This position may be eligible for a telework schedule once onboarding is complete and with supervisor approval.

Hours per week 40

FLSA Status

FLSA Status Exempt

Division

Division Business Affairs

Department

Work Location

Work Location Reese Building; 2nd Floor;
Suite 222

Salary Range

Salary Range $65,000 - $75,000

Primary Purpose of Department

Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance. Below are the specific functions of the department:

• Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
• Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
• Collections and accounting for student loans and past-due accounts
• Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts.
• Form 1098-T (Tuition Statement) processing

The Office of the Bursar is responsible for maintaining accurate accounting of all cash receipts collected at the University and maintaining operations of the accounts receivable system. This includes maximizing the collection of delinquent student or third party accounts and loan receivables and ensuring that all monies collected are deposited daily in the State Treasurer’s account with the University’s depository bank.

The department works with Enrollment Management to monitor the financial aid aspect of the student’s account.

Primary Purpose of Position

This Merchant Systems Analyst position serves as the subject matter expert in University payment card solutions and lead technical consultant who configures our payment applications/gateways to process payments on University and affiliated entity merchant accounts. Must develop and maintain productive and collaborative working relationships with internal and external stakeholders, which include over 70 campus merchant accounts, the State Controller’s Office, the University’s acquiring bank, the University’s payment card processor, and other external third parties.

Must interpret PCI , industry, state, and University policies and procedures and correctly apply that knowledge to advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, resolve issues and provide input/guidance for the Payment Card Acceptance program. This position is the primary liaison to payment gateways, contracted third party services providers, OneIT, and the various departments within the University.

It is responsible for analyzing, documenting, recommending, implementing, and maintaining merchant system solutions with help from the Merchant Services Manager. It develops and delivers merchant system training, oversees day-to-day merchant system and equipment operations, manages online storefronts, and acts as the backup for the Merchant Services Manager. This position works closely with the Cashier Manager and Cashier/Merchant Support Technician.
Summary of Position Responsibilities

• Merchant System Solution Technical Consultant
• Merchant Systems and Technology Management
• Third Party System Integrations
• Merchant Services and Data Analysis

• Merchant System Solution Technical Consultant –…