Business Relationship Analyst

The Business Relationship Analyst supports operational relationship management, service alignment, stakeholder engagement, and continuous improvement efforts across operational divisions.

This role serves as a liaison between operational stakeholders and enterprise operational teams, helping support service delivery coordination, workflow alignment, operational intake processes, and service improvement initiatives. The analyst works closely with Service Management, the Project Management Office (PMO), operational teams, and product or platform teams to help ensure operational needs are understood, documented, communicated, and aligned with institutional priorities and enterprise service management practices.

• · Collaborates with operational divisions and enterprise operational teams to understand service needs, operational challenges, and improvement opportunities
• · Supports stakeholder engagement efforts by facilitating communication, gathering feedback, and documenting operational requirements and priorities
• · Assists with operational intake processes, workflow coordination, and service alignment activities
• · Helps assess requests and initiatives to ensure alignment with existing service offerings, operational standards, and institutional priorities
• · Supports service improvement initiatives by identifying recurring operational challenges, workflow inefficiencies, and service gaps
• · Collaborates with Service Management to support service catalog alignment, workflow documentation, and operational consistency efforts
• · Assists with gathering and documenting operational requirements, process flows, service impacts, and stakeholder feedback
• · Supports reporting and analysis activities related to service delivery, operational performance, stakeholder engagement, and continuous improvement efforts
• · Participates in operational readiness, change coordination, and communication efforts related to projects and service initiatives
• · Collaborates with the PMO, operational teams, and product/platform teams to support coordinated planning and service delivery efforts
• · Helps maintain operational documentation, service information, and stakeholder communication materials
• · Supports continuous improvement efforts focused on operational efficiency, customer experience, and institutional alignment
• · Performs other duties as assigned

• · Associate degree from an accredited institution in business administration, information systems, communications, organizational development, operations management, or a related field.
• · Two years of experience in business relationship support, customer support, service delivery, operational coordination, business analysis, project coordination, or related support functions.
• · Demonstrated experience communicating with stakeholders, documenting needs, supporting process coordination, or assisting with service improvement efforts.
• · ITIL v4 Foundation certification required within nine months of hire.

• · Bachelor’s degree from an accredited institution in business administration, information systems, communications, organizational development, operations management, or a related field.
• · Four or more years of experience supporting business relationship management, service delivery, operational coordination, business analysis, project coordination, or stakeholder engagement.
• · Experience working in an enterprise service management, higher education, public sector, or similarly complex operational environment.
• · Experience supporting intake processes, requirements gathering, workflow documentation, stakeholder communications, or service improvement initiatives.
• · Familiarity with enterprise service management, project management, workflow, or reporting platforms such…