Transformation Program Operation Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

We are a highly dynamic and talented team which delivers on our mission through four pillars:
Customer, Process, Talent, and Data.

Vision | We create the future of credit risk management through data, analytics, and risk process innovation for our customers.

Mission | We deliver data-driven information solutions to protect our stakeholders and inform the most significant financial decisions in the bank.

Values | In addition to U.S. Bank core values, we prioritize collaboration, integrity, simplicity, and continuous learning.

The Credit Risk Administration (CRA) Transformation Team is responsible for collaborating with leadership to identify and implement process improvement opportunities that focus on improving operational efficiency, strengthening compliance and governance, providing cost savings/prevention or driving strategic alignment with enterprise initiatives.

The Transformation Program Operation Specialist plays a critical role in the oversight and execution of initiatives by providing transformation assessments (e.g., discovery and scoping support, process mapping, process re‑engineering, etc.) and central project planning of identified Transformation initiatives from inception to implementation. This role partners closely with our Transformation Technology Team to deliver and implement streamlined and sustainable solutions that range from medium to high complexity.

This role requires continuous stakeholder engagement to ensure initiatives are delivered on time and in alignment with identified business requirements – serving as a liaison and advocate for both our internal customers and broader initiative stakeholder team. As such, the candidate must bring a passion for customer service, a desire to lead change, and the ability to operate in a complex and highly quantitative business line.

• Lead structured project discussions - eliciting information from stakeholders and translating and documenting fluid discussions into actionable recommendations and requirements
• Develop and maintain detailed project plans that are inclusive of sequencing, task-level deliverables, dependencies, and baseline versus actual tracking in Smartsheet
• Drive plan execution with a consistent sense of urgency, timely follow-through, decision documentation, stakeholder communications and escalation of issues, bottlenecks or risks
• Create and own visually engaging program communications, executive reporting, project materials and decision materials for stakeholders and senior management
• Operate as a self-starter with a growth mindset – proactively identify next steps, independently advance work, seek feedback, and build proficiency in unfamiliar processes, tools and technologies in an evolving environment where priorities may shift and not all processes are fully defined
• Provide strong credible challenge and critical thinking to navigate ambiguity and ensure alignment with program strategies and initiative requirements
• Partner with the Transformation Technology Team throughout the development lifecycle to provide process assessment/re‑engineering, control evaluation, requirement…