Senior Program Manager

Role Description

the company’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. We combine organizational research, experimentation, behavioral science, technology, and employee experience to continuously improve how Drop boxers work—wherever they are.

As a Senior Program Manager, Employee Experience
, you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working, identifying opportunities to improve employee effectiveness and translating those opportunities into research, experiments, recommendations, and scalable organizational change.

This role combines program management with research, innovation, and cross-functional stakeholder management. You will manage a portfolio of interconnected programs rather than a single project, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology. You will establish research priorities, design and facilitate experiments, synthesize findings, and work with partners across the company to turn evidence into better ways of working.

Success in this role means creating new knowledge, translating that knowledge into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working.

• Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management

• Design and lead organizational research, pilots, and experiments that test new ways of working

• Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption

• Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning

• Establish clear objectives, success measures, milestones, risks, and reporting across the work stream

• Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions

• Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes.

• 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline.

• Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness.

• Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes.

• Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs.

• Strong understanding of Virtual First, distributed, hybrid, or modern ways of working.

• Excellent written, verbal, facilitation, and executive communication skills.

• Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments.