National Workforce Program Integrity Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Senior Director of Performance and Tech Innovation

Remote – Corporate (100%), with frequent travel to project sites

Full‑Time, Exempt Employee

Career Team is looking to hire a National Workforce Quality & Performance Specialist . Reporting directly to the Senior Director of Performance and Tech Innovation, this 100% corporate role is a hands‑on, multi‑project resource that steps into Workforce Services projects when performance, quality, or day‑to‑day operations are ther a gap is caused by turnover, vacancies, a new project start‑up, or unclear direction, this person will go into the project, perform the actual day‑to‑day work alongside (or in place of) local staff, diagnose what went wrong, and make the practical operational decisions needed to re‑stabilize the project and hand it back in a sustainable state.

This role blends program integrity, quality assurance, and training. It is intended for someone with a strong QA background who can speak the language of corporate QA, understand why files and approvals fail, and help the Performance team and the QA side of the house work from the same data, standards, and priorities. The specialist will also deliver training and technical assistance so that fixes stick after they leave a project.

Time is allocated approximately 40% to project stabilization, direct operational support, 35% to quality assurance and program integrity, and 25% to training, technical assistance, and continuous improvement; actual allocation will shift based on portfolio needs.

• Deploy (remotely or on‑site) to assigned projects when performance, QA results, staffing levels, or contract deliverables are at risk, and quickly assess the current state of operations, backlogs, and compliance exposure.
• Perform day‑to‑day project work as needed to prevent service disruption — including eligibility and enrollment processing, case file documentation, service‑submission preparation (OJT, SS, ITA, WEX, supportive services, and other participant services), data entry in state workforce systems, and corrections.
• Make and document operational decisions needed to re‑stabilize a project, such as reprioritizing workloads, clearing backlogs, reassigning caseload tasks, tightening approval workflows, and setting interim procedures, in coordination with project and regional leadership.
• Build and execute short‑term stabilization plans with clear goals, timelines, owners, and exit criteria, and provide regular status updates to the Senior Director of Performance and Tech Innovation and Workforce Services leadership.
• Coach project directors, supervisors, and frontline staff in real time while working alongside them, modeling correct practice rather than only reviewing it after the fact.
• Transition responsibilities back to local staff with documented procedures, trained owners, and follow‑up checkpoints to confirm performance holds after exit.

Act as a bridge between the Performance team and Corporate QA, bringing a QA…