Overnight Customer Service Representative

Overnight Customer Service Representative

This job is located at 1800 South Tryon Street, Charlotte, NC 28203.

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Operating more than 200 service centers across 12 states, PLS offers convenient, transparent and affordable financial products and services such as check cashing and other consumer financial solutions.

Customer Service Representatives (CSRs) are the primary point of contact with customers, acting as the “face” of PLS. The CSR delivers superior customer service, educates customers on company products and services, and maintains quality standards while complying with all policies and procedures.

• Provide outstanding customer service to ensure repeat business.
• Educate customers on our products and services.
• Ensure all transactions are completed in compliance with federal, state, and local regulations.
• Follow company policies and procedures.
• Maintain a balanced cash drawer.
• Accurately complete all transactions, including cash handling.
• Use the point‑of‑sale system to access information and process transactions.
• Resolve customer complaints or refer them to the Store Manager for resolution.
• Help maintain a neat and clean store environment for customers and team members.
• Perform other duties as instructed by management.

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred.
• Ability, willingness, and comfort to engage with customers.
• Strong verbal communication skills.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi‑task.
• Professional appearance and demeanor.
• Integrity, honesty, and a strong ethical foundation.
• Flexible schedule, including early morning, evenings, weekends, and holidays.
• English fluency required;
  Spanish bilingual an asset.

• Must be able to stand for extended periods.
• Ability to lift up to 15 lbs. with little assistance.
• Can work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Benefits for eligible team members include medical/dental/vision coverage, 401(k), vacation, opportunities for advancement, and ongoing training.

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify a member of our Human Resources team at  to make arrangements.

The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.