Bilingual Customer Service Coordinator

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Bilingual
Customer Service Coordinator to join our growing team in Charlotte, NC
. The primary responsibility for a Customer Service Coordinator is to provide the highest level of service and support to Alpine Intel customers. The Customer Service Coordinator is the voice of our company and fields a high number of inbound calls from insurance adjusters, policy holders, and field technicians. With these calls, our coordinators problem solve and handle a variety of situations, entering assignment information, gathering additional details, confirming correct parties, and guiding customers to the correct service based on their needs.

• Competitive Compensation Package
• Bonus Opportunity
• Career Growth
• A Diverse & Positive Work Environment
• Professional Development
• Employee Referral Bonus
• Medical, Vision, and Dental Insurance Coverage
• 401K with Match
• HSA and HRA (Employer contributions)
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability
• Tuition Reimbursement
• Paid Time Off and Holidays

• Handle a high volume of calls in a fast paced environment, answering a minimum of 50-100 calls per day.
• Coordinate assessments daily with technicians and end-users.
• Work on all assigned claims until completed by making outbound calls daily.
• Be detailed in all notations to properly communicate to the team.
• Interface with insurance adjusters to provide regular updates on assessment progress.
• Produce a timely turn‑around-time per claim to ensure absolute customer satisfaction.
• Field end-user customer service escalations, as required.
• Build and maintain relationships with the assessing technicians.
• Perform other duties as assigned.

• Must be fluent in both Spanish and English to support our Spanish-speaking client base.
• Must have superior customer service skills.
• Excellent written and verbal communication skills.
• Must be detail oriented.
• Ability to apply critical‑thinking, problem solving, and decision making in order to prioritize workload and proactively prevent problems.
• Must have excellent computer skills.
• Must be adaptable with the aptitude and willingness to learn new skills and techniques.
• Must be well organized with the ability to handle multiple tasks simultaneously.
• Must be team oriented and enjoy service‑oriented work.
• Demonstrate adaptability and flexibility, and perform additional tasks as needed.
• Must conduct business in an honest and ethical fashion at all times.

• Works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
• Noise level in the work environment is typical of that of an office.
• Incumbent may encounter frequent interruptions throughout the workday.
• Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

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Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.