Customer Support Specialist - End-to-End Ownership

A leading manufacturing firm in Charlotte, NC is seeking an experienced Customer Support Representative to serve as the primary contact for customer inquiries. The ideal candidate will have over 3 years of experience in customer service, capable of managing complex situations independently. Responsibilities include owning customer cases, clear communication during escalations, and maintaining detailed documentation. Candidates with experience in manufacturing or logistics are preferred, and familiarity with CRM tools is essential.
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