Campaign Launch Specialist

location: in-office role at our uptown charlotte office

as a launch support agent, you will work closely with campaign creation specialists to support the early stages of the client journey and ensure timely, successful campaign launches. This role plays a key part in delivering a smooth onboarding experience by providing direct customer support, resolving launch‑related issues, and coordinating across internal teams to move campaigns to activation efficiently.

you will operate within a dedicated pod made up of members of the campaign creation team, with shared responsibility for performance and outcomes.

we’re on a mission to help small and medium‑sized businesses grow and succeed. Our all‑in‑one business management platform enhances customer flow, while our digital marketing services drive more customers to them—like website design, seo, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.

• training & development: from day one, you’ll receive best‑in‑class training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Development goes beyond onboarding — equipping you with the skills that drive long‑term career success.
• culture: we hire for character, coachability, and accountability — creating a collaborative, team‑first environment where people genuinely support one another. Strong cross‑functional partnerships and shared wins create a workplace people enjoy being part of every day.
• opportunity & stability: established for over a decade yet still operating with a high‑growth mindset, this is a ground‑floor opportunity within a multi‑million‑dollar organization. Backed by publicly traded townsquare media, we offer the resources, stability, and long‑term investment needed to grow your career.
• impactful solutions: our evolving digital marketing and business management solutions help over 20,000 small and mid‑sized businesses grow month after month — allowing you to play a direct role in client onboarding, retention, and long‑term success.
• giving back: at townsquare, you matter. Through hands‑on volunteer events, mission mondays, and volunteer time off, employees make meaningful community impact while building strong team connections.

as a campaign launch specialist, you’ll manage the early stages of the client journey—ensuring a smooth onboarding and fast, effective campaign launch.

• partner with sales and campaign creation specialists to ensure smooth and timely post‑sale handoffs.
• support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
• attend customer‑scheduled meetings to provide live edit support and address outstanding questions.
• troubleshoot domain access and other technical or launch‑related issues, working with internal teams to remove blockers.
• manage inbound customer requests related to updates and changes to the initial website build.
• guide clients through the final steps required to activate their campaigns and confirm launch readiness.
• manage a high volume of accounts while maintaining organization, urgency, and attention to detail.

• clients experience a smooth and timely onboarding process, with campaigns launching on or ahead of expected timelines.
• inbound customer calls are handled professionally, efficiently, and with a strong focus on customer experience.
• launch issues and blockers are identified early and resolved quickly through effective coordination with internal teams.
• clear, consistent communication is maintained with customers, sales, and campaign creation specialists.
• multiple accounts are managed effectively without sacrificing quality, accuracy, or responsiveness.
• campaigns move to activation with minimal rework and strong client confidence.

• performance is measured at the pod level, in partnership with campaign creation team members.
• key performance indicators include answer call rate (acr) and the…