Valet Attendant - Charlotte, NC

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

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The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high-quality guest experience.

• Vehicle Inspections – Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safety – Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures and all safety protocols.
• Compliance – Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Housekeeping – Keep valet areas clean, organized, and presentable at all times.
• Customer Service and Teamwork – Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service while fostering a positive team environment.
• Attendance and Professionalism – Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
• Additional Responsibilities – Perform other tasks as needed to support the company’s operational goals, remain flexible and responsive to changing business needs, attend required staff meetings, and complete assigned training modules on time.

• Education/Experience – High school diploma or GED; customer service experience preferred; a customer service attitude and a willing, helpful demeanor is mandatory.
• Certificates and Licenses – A valid driver’s license and reliable transportation are required, along with an acceptable motor vehicle record (no more than three moving violations within three years). Candidates must pass and maintain a clean background check.
• Hospitality, Customer Service and Communication – Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards.
• Organizational Support and Adaptability – Follow company policies and procedures, adapt to changing work environments, and manage competing demands effectively while handling unexpected situations with flexibility.
• Dependability and Safety – Demonstrate dependability by following instructions, maintaining work schedules, ensuring timely task completion, and adhering to safety procedures.
• Physical Demands and Work Environment – Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Must maintain professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential.
• Cell Phone Use – Employee may be required to use personal cell phones for work-related communication, with reimbursement following company policy.
• Pay Transparency – PMC is committed to pay transparency and equity among all employees and allows compensation discussions.