Ivalua Helpdesk Representative-- MEHDC

Job Summary:

The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

• Process and respond to helpdesk emails and phone calls in a timely and professional manner
• Troubleshoot and respond to suppliers with solutions to their inquiries
• Manage and maintain accurate records of helpdesk interactions
• Provide exceptional customer service and ensure a positive experience for all users

• Strong communication and interpersonal skills
• Basic technical knowledge and problem-solving skills
• Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills

Previous experience with the Ivalua Source-to-Pay platform

3+ Years with High School Diploma | 1+ Years with AA