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Ivalua Helpdesk Representative-- MEHDC
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-02-20
Listing for:
Compunnel Inc.
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Summary:
The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Process and respond to helpdesk emails and phone calls in a timely and professional manner
- Troubleshoot and respond to suppliers with solutions to their inquiries
- Manage and maintain accurate records of helpdesk interactions
- Provide exceptional customer service and ensure a positive experience for all users
- Strong communication and interpersonal skills
- Basic technical knowledge and problem-solving skills
- Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills
Previous experience with the Ivalua Source-to-Pay platform
Education Required:3+ Years with High School Diploma | 1+ Years with AA
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