Assistant Customer Service Manager

Company Description

Food Lion, headquartered in Salisbury, North Carolina, serves customers across 10 southeastern and mid‑Atlantic states with a commitment to affordability and freshness. Since 1957, Food Lion has been dedicated to providing an easy and accessible shopping experience for over 10 million customers each week. With a strong focus on supporting its communities, Food Lion actively works to alleviate hunger through its Food Lion Feeds program, which is committed to donating 500 million meals.

With 82,000 associates, Food Lion is focused on building relationships with its communities and delivering exceptional service.

This is a full‑time, on‑site role for an Assistant Customer Service Manager located in Charlotte, NC. The Assistant Customer Service Manager will support the day‑to‑day operations of the customer service department to ensure a positive shopping experience. Responsibilities include assisting with managing customer interactions, ensuring customer satisfaction, addressing inquiries and complaints, and guiding team members in delivering excellent service. The role will also include analyzing customer feedback, helping implement improvements, and facilitating effective communication between customers and team associates.

• Strong Customer Satisfaction, Customer Service Management, and Customer Support skills
• Demonstrated proficiency in Analytical Skills to identify customer needs and resolve issues effectively
• Excellent Communication skills for interacting with customers, guiding staff, and ensuring alignment within the team
• Proven leadership and organizational abilities
• Previous experience in a similar role within the retail or service industry
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• High school diploma or equivalent; additional education in management or related fields is a plus