Customer Service Rep; Bilingual: English​/Spanish- On-Site

Customer Service Rep (Bilingual: English/Spanish)- On-Site page is loaded## Customer Service Rep (Bilingual: English/Spanish)- On-Site locations:
USA, Charlotte, NCtime type:
Full time posted on:
Posted Yesterday job requisition :
R1680576

Job Title:

Customer Service Rep (Bilingual: English/Spanish)- On-Site

Job Description El representante de servicio al cliente bilingüe interactúa con los clientes a través de llamadas entrantes/salientes y/o a través de Internet. Este puesto brinda soporte de servicio al cliente y resolución de problemas y preguntas de rutina relacionados con los productos y/o servicios del cliente. (Se anima a los veteranos militares a presentar su solicitud). .

Title:

Customer Service and Sales Representative (Bilingual: Spanish/English)

Location:

Charlotte, North Carolina
** JOB DESCRIPTION
** The Customer Service and Sales Representative (Bilingual: Spanish/English) engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
** a Customer Service and Sales Representative (Bilingual: Spanish/English) position at Concentrix is just the right place for you!

As a Bilingual Customer Service and Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As a Customer Service and Sales Representative (Bilingual: Spanish/English), you’ll:
* Welcome customers to the brand and our variety of products
* Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
* Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
* Listen attentively to our Member's needs, while demonstrating empathy and building rapport
* Deliver expert customer experiences…with a smile
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service and Sales Representative (Bilingual: Spanish/English) role include:
* The ability to read, write, and speak Spanish and English Fluently
* 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial
* A High School Diploma (or equivalent)
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Computer proficiency (including knowledge of windows-based application)
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your…