Dual Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy.

As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person, via chat, and over the phone every day.
• Work in a fast-paced environment.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
• Not required, but Hilton PEP experience is helpful.

Fundamentals to be successful in this role, you must:

• Have excellent English communication skills and be able to read, write and speak fluently.
• Have open availability to work any day, mid or swing shifts.
• Be able to work weekends and holidays.
• Be able to multi-task.
• Bring your great personality daily.
• Have previous hotel or customer service experience.
• This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation:
  Based on Experience
• Travel Discounts