Customer Support Clerk | Customer Service COC

Customer Support Clerk | Customer Service

Pro Sidian Seeks a Customer Support Clerk | Customer Service for Program Support on a Exempt 1099

Contract:

No Overtime Pay Basis Technical Element generally located across the CONUS
- Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service

Functional Area

Professional
- Customer Support Services Position; however, Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Customer Support Services (Customer Support Clerk) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS
- Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Customer Support Clerk | Customer Service [COC
0024221]

• Process customer service documentation.
• Maintain records of interactions.
• Support call center or front-line teams.

The role(s) are located in the Mid Atlantic Region is at or near CONUS
- Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 616 East 4th Street Charlotte, NC 28202

Desired Qualifications For Customer Support Clerk | Customer Service [COC
0024221] (COC
0024221) Candidates:

• Clerical or customer service experience.

Education / Experience Requirements / Qualifications

• High school diploma or GED.
• Clerical or customer service experience.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector:
Government And Public Services (GPS) Sector Group:
Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Customer Support Clerk | Customer Service [COC
0024221] Candidates shall work to support requirements for Customer Service

Functional Area

Services and shall work as a Customer Support Clerk | Customer Service [COC
0024221].

Skills Required

• Primarily focused on Professional and Management Development Training initiatives and aligned with 221 activities 221
  
  Functional Area
  
  Activities.
• Data entry, organization, and communication.

Competencies Required

• Accuracy, reliability, customer focus.

Ancillary Details Of The Role s

• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Other Details

• May handle mailroom duties.

#Technical Cross Cutting Jobs  #Consulting #Government And Public Services #Government Support Services  #Professional Analytical Support  #Jugaad #Copitas #Poka Yoke

Pro Sidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

Pro Sidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

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