Outbound Collections Representative

Location: Charlotte, North Carolina, United States

Posted Date: 05/30/2026

We’re hiring motivated Outbound Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.

Training schedules can be between 8:00am-8:00PM (8-5, 9-610-7, 11-8), depending on business need.

Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.

Work Setting: Onsite at our Charlotte Call Center

• Connect with customers via outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

• 1+ year of customer service, collections, or call center experience
• Strong attention to detail— you don’t miss the small stuff
• Confident negotiation skills with a solutions-focused mindset
• Genuineempathyand professionalism in sensitive conversations
• Ability to stay calm, positive, and goal-driven

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.