Customer Account Specialist - Manufacturing

Customer Account Specialist - Manufacturing

Charlotte, North Carolina

Jones Networking is recruiting for a Customer Account Specialist to join a growing international manufacturing company in Charlotte, NC. This is an excellent opportunity to join an industry leader that combines innovative engineering with a collaborative, family-oriented culture. The ideal candidate will have 1+ years of customer service or sales support experience, strong attention to detail, and a passion for delivering exceptional customer service.

• Provide day-to-day sales support to Regional Sales Managers and customers throughout the sales cycle
• Prepare and process customer quotations, including lead times, delivery terms, and payment information
• Enter and process customer purchase orders accurately within the ERP system
• Review factory order confirmations and communicate order status and updates to customers
• Coordinate with internal departments regarding inventory availability, shipping, and order fulfillment
• Assist with product return authorizations (RMA) and customer claims
• Maintain accurate documentation within the company's document management system
• Prepare and distribute sales reports to support regional sales initiatives
• Build and maintain strong customer relationships while providing timely and professional service
• Perform additional administrative and customer support duties as needed

• High school diploma or GED required
• Minimum of 1 year of customer service, sales support, order management, or inside sales experience
• Strong proficiency with Microsoft Office, including Word and Excel
• Experience working with ERP systems is preferred
• Excellent organizational, verbal, and written communication skills
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Customer-focused with a collaborative, team-oriented mindset

• $40,000 - $45,000/annually
• 100% Employer Paid Medical, Dental, and Vision insurance
• 401(k) with company match
• Generous Paid Time Off and paid holidays
• Opportunity for professional growth with a rapidly expanding organization
• Collaborative, family-oriented work environment with a modern facility