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Call Center Customer Service Representative

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-07-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, English Customer Service, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 35000 - 50000 USD Yearly USD 35000.00 50000.00 YEAR
Job Description & How to Apply Below

Responsibilities

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
  • Paid training
Requirements
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details
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