Customer Support Specialist
Listed on 2026-08-05
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Customer Support Specialist
At Blue Print Out, we are dedicated to transforming ideas into memorable experiences. With a focus on innovation, precision, and client satisfaction, we specialize in organizing corporate, community, and private events that exceed expectations. Our team thrives on creativity, logistical excellence, and a strong commitment to delivering results that make an impact. Join us as we continue to grow and shape exceptional events in Charlotte and beyond.
Job DescriptionWe are currently seeking a Customer Support Specialist to join our team in Charlotte, NC. The ideal candidate will be responsible for providing high-quality assistance to clients and ensuring a smooth and professional customer experience. This position is essential to maintaining client satisfaction and supporting day-to-day operations.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in person
- Resolve product or service issues by clarifying complaints and determining the best solution
- Document customer interactions and maintain accurate records of all correspondence
- Work collaboratively with internal departments to ensure client needs are met
- Maintain a positive, empathetic, and professional attitude toward customers
- Follow communication procedures, guidelines, and policies
- Identify and escalate priority issues when necessary
High school diploma or equivalent; associate's or bachelor's degree is a plus. Minimum of 1 year of customer service experience preferred. Excellent verbal and written communication skills. Strong problem-solving and organizational skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office and customer service software. Ability to manage multiple tasks efficiently and professionally.
Additional Information- Competitive salary ($45,000 - $58,000 per year)
- Opportunities for career advancement and professional development
- Supportive team environment
- Skills training and on-the-job learning
- Full-time schedule with consistent hours
- Health and wellness benefits package available
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