Collections Account Representative - Columbus, OH

CNAC/Byrider is seeking motivated, customer-focused professionals to join our Collections team in Ohio and Pennsylvania. This role combines customer service, collections, operations, and administrative responsibilities to help customers stay on track with their accounts while delivering an excellent customer experience.

Successful candidates are strong communicators who can build rapport, solve problems, and remain calm and professional in fast-paced situations. If you are self-motivated, resilient, and enjoy helping people while meeting performance goals, we want to hear from you.

• Build positive relationships with customers through active listening and problem solving
• Educate customers on establishing or re-establishing credit
• Clearly explain how CNAC can assist customers with their financial goals
• Provide professional and respectful communication during all customer interactions

• Complete Introduction Calls within three days of vehicle sale
• Contact delinquent customers by phone and other approved communication methods to arrange payments
• Meet daily and monthly performance goals, including call activity and delinquency targets
• Maintain compliance with all local, state, and federal collections regulations
• Keep management informed regarding account status and collection progress
• Document all customer interactions accurately and thoroughly
• Assist with cashiering and branch support duties as needed

• Utilize proprietary collection software and related computer systems
• Maintain accurate account records and collection activity notes
• Review and work from management reports and collection dashboards
• Follow established operational procedures and reporting standards

• Strong teamwork and collaboration skills
• High energy, self-motivation, and accountability
• Excellent problem-solving and communication abilities
• Ability to remain calm and solutions-oriented under pressure
• Strong organizational and time management skills
• Comfortable working in a goal-oriented environment
• Basic computer proficiency and ability to learn internal software systems

• Previous collections, consumer lending, customer service, or call center experience preferred
• Experience working with delinquent accounts or payment arrangements is a plus

• Ability to read, write, and communicate effectively with customers and coworkers
• Ability to calculate percentages, interest, and payment-related figures
• Ability to follow written and verbal instructions and apply sound judgement in standardized situations

• Ability to sit for extended periods of time
• Occasional standing, walking, bending, and lifting up to 25 pounds
• Ability to use a computer and phone systems throughout the workday

This position operates in a professional office environment with regular interaction with customers, coworkers, and management.

• Competitive pay
• Performance-based incentives
• Career growth opportunities
• Paid training
• Supportive team environment
• Benefits package available