Senior Client Service Representative | Customer Service [COC0025222

Senior Client Service Representative | Customer Service

Pro Sidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. Pro Sidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

Pro Sidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About Pro Sidian Consulting at

Pro Sidian Seeks a Senior Client Service Representative | Customer Service [COC
0025222] for Program Support on a Exempt 1099

Contract:

No Overtime Pay Basis Technical Element generally located across the CONUS
- Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 222 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service

Functional Area

Professional
- Client Relationship Management Position; however, Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Client Relationship Management (Senior Client Service Representative) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS
- Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES
- Senior Client Service Representative | Customer Service [COC
0025222]

Maintain high-value client accounts.

Resolve escalated issues.

Monitor client satisfaction trends.

The role(s) are located in the Mid Atlantic Region is at or near CONUS
- Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 617 East 4th Street Charlotte, NC 28202

Desired Qualifications For Senior Client Service Representative | Customer Service [COC
0025222] (COC
0025222) Candidates:

5+ years client service experience.

Education / Experience Requirements / Qualifications

Bachelor's degree preferred.

5+ years client service experience.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector:
Government And Public Services (GPS) Sector Group:
Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Senior Client Service Representative | Customer Service [COC
0025222] Candidates shall work to support requirements for Customer Service

Functional Area

Services and shall work as a Senior Client Service Representative | Customer Service [COC
0025222].

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 222 activities 222

Functional Area

Activities.

Negotiation, communication, account management.

Competencies Required

• Client advocacy, relationship building, adaptability.

Ancillary Details Of The Role s

• May handle contract renewals.
• Coordinates client onboarding.

Other Details

Works closely with sales teams.

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As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)];

and to support all business development and other efforts on behalf of Pro Sidian Consulting.

CORE COMPETENCIES

Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team…