Client Service Associate

Job Description

GG Media is seeking a professional and customer-focused Client Service Associate to join our growing team in Charlotte, NC. This role is ideal for someone who enjoys working with people, solving problems, and ensuring every client receives exceptional support. As a Client Service Associate, you will serve as a key point of contact, helping maintain strong client relationships while supporting daily business operations in a fast-paced, team-oriented environment.

• Welcome and assist clients with professionalism and courtesy.
• Build and maintain positive relationships with clients.
• Respond to client inquiries and provide timely, accurate information.
• Coordinate with internal departments to ensure efficient service delivery.
• Maintain accurate client records and documentation.
• Resolve client concerns with a solution-oriented approach.
• Support administrative and operational tasks as needed.
• Contribute to a positive and collaborative team environment.

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Professional attitude with a customer-first mindset.
• Ability to multitask and prioritize responsibilities effectively.
• Detail-oriented with strong problem-solving skills.
• Comfortable working both independently and as part of a team.
• Eagerness to learn, grow, and develop professionally.

• Competitive salary ($37,000-$41,000 annually).
• Career growth and advancement opportunities.
• Professional training and skill development.
• Supportive and collaborative work environment.
• Stable full-time employment.
• Opportunity to build valuable client service and communication skills.
• Performance-driven culture that recognizes dedication and achievement.