Customer Care Representative - #101577

Location: Charlotte, North Carolina, United States

Posted Date: 07/20/2026

Job Summary:

Are you a strong communicator who can balance confidence with compassion? Do you have sharp attention to detail and the ability to negotiate win-win solutions? If so, we want to meet you!

We’re hiring motivated Customer Service & Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past‑due balances — all while delivering an exceptional customer experience.

Onboarding Date:
August 7, 2026

Training

Start Date:

August 10, 2026

Work Setting:
Onsite at our Charlotte Call Center

Pay Rate: $21.00 per hour

• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

• 1+ year of customer service, collections, or call center experience
• Strong attention to detail — you don’t miss the small stuff
• Confident negotiation skills with a solutions‑focused mindset
• Genuine empathy and professionalism in sensitive conversations
• Ability to stay calm, positive, and goal‑driven

• Competitive base pay + performance incentives
• Paid training and career growth opportunities
• Supportive leadership and team environment
• Stable opportunity with a respected financial services partner

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.