Customer Service Representative - #101578

Location: Charlotte, North Carolina, United States

Posted Date: 07/22/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential.
Grow More with your own customized career path.
Learn More with award-winning training.
Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Onboarding Date:
August 14, 2026

Training

Start Date:

August 17, 2026

Training

Schedule:

Mon-Friday, 8am-5pm.

Work Setting:
Onsite at our Charlotte Call Center

Pay Rate: $21.00 per hour

• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

• 1+ year of customer service, collections, or call center experience
• Strong attention to detail — you don’t miss the small stuff
• Confident negotiation skills with a solutions-focused mindset
• Genuine empathy and professionalism in sensitive conversations
• Ability to stay calm, positive, and goal-driven

• Competitive base pay + performance incentives
• Paid training and career growth opportunities
• Supportive leadership and team environment
• Stable opportunity with a respected financial services partner

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.