IAS Support Operator Associate

• Answer incoming calls in a busy call center environment
• Perform basic call processing functions and meet monitoring expectations
• Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration
• Respond to alarms, pages, messages, and codes
• Contact personnel through beeper paging, intercom announcements, and phone calls as indicated
• Issue patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
• Maintain logbooks and other documents and forms
• Complete training evaluations and cross-train at a sister site

• High School Diploma or GED required
• Previous experience with phone work or customer service preferred
• Successful completion of all training evaluations
• High degree of proficiency in verbal and written communications
• Ability to work weekends, holidays, and overtime as required
• Availability for occasional callback support
• Ability to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises
• Ability to handle stressful situations and problem-solve
• Ability to follow HIPAA guidelines
• 3rd shift availability
• Ability to cross-train at a sister site

Demonstrates proficiency in call processing and customer service within a busy call center environment, adhering to HIPAA guidelines while effectively managing multiple lines and responding to various communications. Capable of handling stressful situations and problem-solving while maintaining clear verbal and written communication.

• HIPAA Compliance
• Verbal Communication
• Written Communication
• Call Center Experience
• Problem-Solving

• Call Processing
• Multi-Line Handling
• Xtend Communications Software
• Logbook Maintenance
• Training Evaluation

• Stress Management
• Customer Service
• Adaptability

• High School Diploma
• GED

• Call Center
• Patient Information
• Alarm Response
• Cross-Training
• Monitoring Expectations

• Windows-Based Software
• Beeper Paging
• Intercom Systems