Enrollment Services Specialist

Enrollment Services Specialist

Please see Special Instructions for more details.

• You don't have to already know Financial Aid + Registration + Student Accounts + Residency - that's helpful if you do, but we can train. You do need to demonstrate that you can learn complex information, interpret rules, navigate numerous technology applications, exercise judgment, communicate exceptionally well, and function effectively under significant demand.
• That's the candidate profile we tried to write this for with a journey description and a working title of Enrollment Services Specialist.
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• UNC Charlotte Benefits Information: (Use the "Apply for this Job" box below)./

• Vacancy Open to:
  All Candidates
• Employment Type:
  
  Time Limited
  - Full-time
• If time-limited, note appointment end date: 09/30/2028
• Hours per week: 40
• Months per year: 12
• Position Number: 008037
• NC Salary Grade Equivalency: NC07
• Classification
  
  Title:
  
  Student Services Specialist
  - Journey
• Working Title:
  
  Enrollment Services Specialist
• Salary Range: $39,058 - $47,380
• Anticipate Hiring Range: $39,058 - $47,380
• FLSA Status:
  Non Exempt
• Division:
  Academic Affairs
• Department:
  Enrollment Management (Adm)
• Work Unit:
  Niner Central
• Work Schedule:
  
  Standard 8-hour shifts are scheduled within Niner Central's operating hours of 7:30 a.m. to 5:30 p.m., Monday through Friday, with a hybrid work schedule. This position may be eligible for a telework schedule once onboarding is complete and with supervisor approval. Occasional evening and weekend work is required to support recruitment, enrollment, and student events. This position may also be designated as essential personnel and required to report during university emergency or crisis operations as directed by the Chancellor.
• Primary Purpose of Position:
  The Niner Central Enrollment Services Specialist provides comprehensive, student-centered support across Financial Aid, Registration, Student Accounts, Residency, and related university services. The position independently interprets and applies established policies, procedures, and requirements to resolve routine, complex, and non-standard student issues within delegated authority while providing coordinated, holistic guidance that supports student success. As a cross-functional resource, the position works across multiple Enrollment Management disciplines to identify related student needs, minimize unnecessary referrals, and promote first-contact resolution.
  
  The position also supports colleagues through knowledge sharing and training and contributes to service delivery, operational processes, outreach initiatives, and continuous improvement efforts that enhance the student experience.
• Minimum Education/
  
  Experience:
  • Bachelor's degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
  • Note:
    
    Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through either years of education OR years of directly related experience, OR a combination of both.
• Essential
  
  Job Duties:
  • Provides comprehensive, student-centered service across Financial Aid, Registration, Student Accounts, Residency, and related university services, delivering coordinated guidance and promoting first-contact resolution whenever possible.
  • Independently interprets and applies established federal, state, UNC System, and University policies, regulations, procedures, and business processes to resolve routine, complex, and non-standard student issues within delegated authority.
  • Reviews and analyzes student records, financial and enrollment information, and related documentation across multiple university systems to identify issues, determine appropriate actions, and coordinate services that support student success.
  • Delivers accurate, responsive, and professional service through multiple channels, including phone, email, chat, text, virtual…