Service Desk Dispatcher & Client Liaison
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-18
Listing for:
Network Essentials, Inc.
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Network Essentials, Inc. is seeking an organized, proactive Service Desk Dispatcher / Coordinator for an in-office role in Charlotte, NC.
You will act as the traffic controller for the service desk, ensuring the right technician handles each issue and clients are kept informed. You will work closely with clients, technicians, and the Help Desk Manager to manage requests from initial ticket through resolution, while maintaining professional communication and a focus on service quality.
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