Customer Service Representative

Position:Customer Service Representative

Location: Charlotte, NC

Job :22859-A0695-2

# of Openings:1

Move Consultant (Inbound Sales & Customer Service)

Charlotte, NC| $20/hour + bonuses | Full-Time

Ready to help people through one of life’s biggest transitions — moving? At TWO MEN AND A TRUCK® Charlotte, NC, we don’t just move boxes — we move people forward®. And we’re looking for a friendly, detail-oriented Move Consultant (formerly Customer Service Representative) to join our office team. This isn’t your typical call center or CSR role. When people call us, it’s because they need help — often during a stressful time.

Your job is to guide them through their moving experience with care, confidence, and clarity.

Answer inbound calls (no cold calling) from customers looking to schedule a move

Build rapport quickly — ask the right questions and listen with empathy

Provide accurate quotes and walk customers through the process

Input customer info into our system while you talk (multitasking is key!)

Ask for the sale — clearly and confidently, without being pushy

Follow up to ensure everything goes smoothly before and after the move

Stay informed on our services, promotions, and systems so you can offer the best solutions

Support your team — because we win together

“We believe in hiring for attitude and training for skill.” If you’ve got the heart and hustle, we’ll give you the tools to succeed.

A great communicator — friendly, professional, and clear on the phone

Detail-oriented — you catch the small stuff others miss

Comfortable on the phone all day and working at a computer

Motivated to help people, not just close deals

A natural multi-tasker who stays cool under pressure

Sales-savvy but never pushy

1+ year of customer service or inside sales experience

High school diploma or GED (associate’s degree is a plus)

Basic computer skills (we’ll train you on our software)

Must be willing to submit to a pre-employment background check and random drug screens

$20/hour starting pay, paid weekly

Monthly bonuses (designed to be around $8,000+/year for high performers)

Medical, dental, vision, 401(k), paid time off, and more

A supportive, fun team environment — where your work matters

Referral bonuses — get hired, refer a friend, earn up to $600

Career growth — we love promoting from within

This position is located at our office in Charlotte and is offered through NBF Charlotte LLC, an independently owned and operated TWO MEN AND A TRUCK® franchise.