Customer Service Specialist - CSR

Customer Service Specialist
- Call Center
- Customer Relations

Kick-start a career in Communications or Enhance ongoing career in Customer Service

Minimum of 1 year working in role that provides customer services, client services, financial services, operations, project coordination, documentation management, online support. Need keen organizational skills with exceptional attention to detail.

This role serves as a key liaison between internal business partners, external vendors, and system partners to ensure client communications, documentation requests, and conversion-related activities are completed accurately and on schedule.

• Manage client communication mailings related to institution conversions, account transitions, repapering initiatives, and negative consent letter campaigns.
• Coordinate the creation and distribution of client mailing packages, including letters, inserts, data files, and supporting documentation.
• Obtain necessary approvals for mailing components and provide finalized materials to print vendors for production.
• Review and approve electronic and physical proofs to ensure accuracy before distribution.
• Track and assist with resolving undeliverable client communications when necessary.
• Complete and submit formal document requests supporting conversion and de-conversion projects.
• Partner with internal stakeholders to log, track, and manage work requests submitted to third-party system vendors.
• Serve as the primary point of contact throughout the lifecycle of assigned vendor work requests.
• Facilitate review and approval of vendor estimates, project requirements, and deliverables.
• Coordinate testing activities associated with system updates, conversions, department initiatives, and regulatory projects.
• Work closely with internal teams and vendors to troubleshoot, escalader? resolve issues impacting project deliverables.
• Maintain accurate project documentation, status tracking, approvals, and communication records.
• Support operational initiatives, regulatory requests, and special projects as assigned.

Estimated Min Rate: $20.00

Estimated Max Rate: $24.00

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note:

Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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