Part Time Sr Customer Experience Assistant- Park & Recreation

Follow Your Calling, Find Your Career

Please Apply By:
Wednesday, September 9, 2026

Hiring Range: $20.71/hr - $27.19/hr

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Did you know that Mecklenburg County Park and Recreation proudly hosts many community events each year? Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident’s fitness levels and decrease health care costs.

This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county “will be a community of pride and choice for people to LIVE, WORK and RECREATE.”

The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. The Mecklenburg County Park & Recreation Department is continually recognized for its cutting-edge programs, state-of the-art facilities and unique partnerships.

Our success is rooted in our staff. If you are interested in joining a dynamic team, dedicated to building a better community, and being recognized as leaders both in our community and across the country, then Mecklenburg County has great opportunities for you.

Mecklenburg County Park and Recreation is excited to add a Part Time Sr Customer Experience Support Assistant to the team! This position will assist the Customer Experience Supervisor in assessing and improving departmental customer service delivery and ensuring customer expectations are met or exceeded while supporting Park and Recreation essential tasks, such as managing facility reservations, revenue collections and deposits, and responding to email correspondences from the public.

In addition, this position will be integral in ensuring the success of our Park and Recreation Customer Experience Call Center, which serves as the main channel for ensuring our services are of the highest quality for our community. The incumbent will also assist with implementing customer service initiatives, strategies, and continuous improvement measures throughout the department. The preferred candidate would have experience in a call center environment and must possess exceptional written and verbal communication skills.

This part-time position will work about 29 hours per week, which will consist of varying shifts between 7:30am-5:00pm, Monday through Friday.

By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!

• Experience in recreation facility administration roles

• Provide administrative support to internal departmental staff
• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
• Respond to inquiries and resolves administrative issues that may arise
• Prepare written correspondence such as memos, emails, presentations, forms, and other documents
• Coordinate meetings, interviews and assist with program preparation
• Prepare,…