Guest Services Representative

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Charlotte, NC, US

The Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services Representative must provide guests with guidance to best match our products and services with the needs of the guest. The Guest Services Representative is a part‑time hourly position that reports directly to the Guest Services Leads.

• Maintain accurate knowledge of activities, products, and services offered at Whitewater
• Communicate with guests in a polite, clear, and confident manner
• Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
• Check‑in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions
• Prepare for the arrival of large groups to ensure a pleasant and efficient check‑in
• Actively communicate with all departments in order to facilitate the best possible experience for each guest
• Other duties as assigned

• Outgoing, friendly, confident candidates with a passion for outdoor adventure and Whitewater’s mission of promoting healthy, active lifestyles
• Maintain a clean, professional, and healthy appearance, and adhere to dress code standards
• Excellent customer service and communication skills
• Able to work well under pressure and make decisions independently
• An honest and sincere passion for helping others and providing guidance
• Adequate typing skills and the ability to quickly adapt to new software systems
• Maintain availability to work holidays, evenings, and holidays as required

• Must be able to work in an outdoor environment for long periods of time
• Must be able to safely self‑transport over uneven terrain or in a confined space
• Must be able to independently arrive to and from shifts at Whitewater
• Must be able to lift and move at least 50 pounds
• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple:
Make it compelling and easy to engage with nature and invite others to join.

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE:
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E‑Verify program.