Air Logistics Customer Care Specialist
Job in
Charlotte, Mecklenburg County, North Carolina, 28202, USA
Listed on 2026-09-11
Listing for:
Kuehne+Nagel
Full Time
position Listed on 2026-09-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle;
Monitor shipments and provide timely updates, solutions, and support;
Investigate and resolve customer concerns, issues, and escalations;
Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement;
Support customer implementations and onboarding activities when assigned
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