Front Desk, Customer Service​/HelpDesk

Very often the first encounter a guest has in the hotel is with our Front-Desk Agent/Executive. So they set the tone for the entire guest experience and can impact the entire hotel brand.
With that in mind, our Front-Desk Executive with their genuine warmth and helpful nature will cheerfully greet the guest and help with the travel-weary guest’s request with prompt courtesy. Our Front-Desk Executives make it their mission to provide the best first impression to our guests and have a natural passion for delivering exceptional service.
They will be welcoming and serving guests in person and over the phone every day, so excellent communication skills are a must. Problem-solving skills are important for this position and must be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. Our Front-Desk Executives will engage with the guest, get to know them, and provide a level of authentic service that makes them want to come back.