Branch Customer Service and Sales Representative

• Greet, service, and support members
• Promote and sell membership, travel products, select banking products, and other ACG offerings
• Generate leads and share travel and insurance specials
• Provide travel information
• Conduct outbound promotional calls for insurance and travel products
• Respond to member inquiries and help resolve complaints
• Refer complex questions or concerns to senior staff, agents, or management
• Process payments for insurance policies, travel products, tickets, and travel money products
• Handle remittance/depository transfers and balance the cash drawer
• Provide administrative support to travel and insurance sales staff during peak periods
• Participate in office activities supporting branch goals
• Perform other duties as assigned

• High School Diploma or equivalent
• Experience working in a customer-focused environment and delivering timely, helpful solutions
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise
• Comfortable using Microsoft Office applications and learning workplace technology
• Ability to multitask and prioritize work effectively
• Effective verbal and written communication
• Ability to work collaboratively in a team environment
• Ability to perform basic mathematical calculations accurately for monetary transactions
• Ability to work under pressure in a high-volume, fast-paced customer service environment
• Ability to work irregular hours, including holidays and weekends
• Ability to participate in community events when needed
• Regular and reliable attendance
• Consent to a background and drug screen if offered employment

Demonstrates strong customer service skills by effectively greeting and supporting members, promoting products, and resolving inquiries. Proficient in handling monetary transactions and providing administrative support in a fast-paced environment.

• Customer Service Experience
• Effective Communication
• Microsoft Office Proficiency
• Multitasking Ability
• Basic Mathematical Calculations

• Payment Processing
• Lead Generation
• Travel Information Provision
• Outbound Calling
• Cash Drawer Balancing

• Problem Solving
• Team Collaboration
• Personal Responsibility
• Judgment
• Time Management

• High School Diploma

• Membership Sales
• Travel Products
• Insurance Products
• Customer-Focused Environment
• Community Events