Crew Desk Specialist

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

The Crew Support Desk Specialist ensures efficient crew operations by providing real-time logistical and administrative support to PSA flight and inflight personnel. Acting as a key liaison between departments, the Crew Support Desk Specialist facilitates smooth communication, between Crew Scheduling, the Integrated Operations Center (IOC), and departmental leadership. The position also contributes to tracking of operational performance, safety management, and employee engagement through detailed reporting, issue resolution, and cross-functional collaboration with internal stakeholders and/or reporting of information to external agencies.

• Support Crew Scheduling and the Integrated Operations Center (IOC) by acting as the operational point-of-contact.
• Act as first point of contact for notifications of operational events for our crews.
• Ensure proper event notification and reporting to Flight Operations and Inflight Services leadership and frontline crew members.
• Coordinate contact with crew members as necessary in irregular operational situations.
• Initiate contact to ensure crew compliance with event reporting (OOR).
• Coordinate the distribution of OOR reports to the FAA as necessary.
• Read and evaluate Flight Operations and Inflight Services irregular online operations reports (OORs) as received and to forward to the applicable crew member base leadership team, in a timely manner, and request additional information as necessary.
• Receive, track, and disseminate flight and inflight social media compliments/complaints received from AA Brand Protection.
• Investigate, track and record Tarmac Delay reports and other operational performance measures.
• Manage K2 project from an Inflight perspective regarding delay programs. Read, evaluate, and forward reports in a timely manner and respond, as necessary.
• Assists departmental leadership by providing detailed operations performance summary and availability reports, including Right Start reporting to support crew member needs and reduce delays.
• Daily review absences and point balances via email from crew scheduling and the auto reliability emails. Adjust point accruals as necessary.
• Provides enhanced communication with Flight Attendants who have experienced irregular operations/injuries/etc. by responding to OOR reports. Acts as a Liaison between Inflight Services and other departments for safety concerns.
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Required

• High school diploma or equivalent.
• Required technical skills and experience.
• Working knowledge of Microsoft Office Suite products.
• Experience with telephone conferencing and email communication.
• Excellent organizational and communication…