Logistics Customer Service Specialist- Grove or Laurel Hill

It s more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Customer Service Representative at Kuehne+Nagel, you will serve as a key point of contact between our customers and operations teams, ensuring orders, inquiries, and service requests are handled accurately, professionally, and in a timely manner.

You will play an important role in delivering an exceptional customer experience by managing daily communications, resolving service issues, supporting order follow‑up, and helping ensure the smooth movement of goods through the supply chain.

The ideal candidate is customer‑focused, detail‑oriented, and comfortable working in a fast‑paced logistics environment. This individual should be able to communicate effectively, manage shifting priorities, and contribute to a culture of accountability, teamwork, and continuous improvement.

• Process customer orders, requests, and inquiries accurately and within established service‑level expectations.
• Serve as a primary point of contact for customers regarding order status, shipment updates, inventory questions, and service concerns.
• Monitor customer orders and proactively communicate delays, exceptions, or issues to appropriate stakeholders.
• Coordinate with warehouse operations, transportation providers, inventory teams, and other departments to resolve customer issues.
• Maintain accurate customer records, order documentation, ticket updates, and system transactions.
• Support inventory investigations, shipment tracing, and order discrepancy resolution.
• Prepare and distribute reports, status updates, and customer communications as required.
• Ensure compliance with customer requirements, company policies, and operational procedures.
• Identify opportunities to improve customer service processes and support continuous improvement initiatives.
• Build and maintain positive working relationships with customers, carriers, and internal teams.
• Provide cross‑functional support and assist with peak business demands or special projects as assigned.

• High school diploma or equivalent required.
• Associate degree or related coursework in business, supply chain, logistics, or customer service preferred.
• 1+ year of experience in logistics, third‑party logistics (3PL), warehouse, distribution, or transportation environment required.
• 1-2 years of experience using a ticketing system such as Click Up, Salesforce, Service Now, or a similar platform preferred.
• Prior customer service experience supporting order management, customer inquiries, or service issue resolution preferred.
• Experience working with Warehouse Management Systems (WMS), SAP, Blue Yonder, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Strong written and verbal communication skills with a customer‑focused approach.
• Excellent attention to detail, organization, and follow‑up skills.
• Ability to manage multiple priorities in a fast‑paced environment with shifting deadlines.
• Strong problem‑solving skills and ability to work collaboratively with internal and external partners.
• Commitment…