Senior Level Customer Service Representative | Customer Service Representative COC
Listed on 2026-09-20
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Senior Level Customer Service Representative
Pro Sidian is seeking a Senior Level Customer Service Representative for Program Support on a Exempt 1099
Contract:
No Overtime Pay Basis Contract Contingent located CONUS
- Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).
Seeking Senior Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative
Functional Area
Professional
- Staffing Augmentation and Recruiting Services Position; however, Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.
Job Overview
Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS
- Charlotte, NC and across the Mid Atlantic Region (Of Country/World).
Responsibilities and Duties
- Maintain high-value client accounts.
- Resolve escalated issues.
- Monitor client satisfaction trends.
Qualifications
- 5+ years client service experience.
Education / Experience Requirements / Qualifications
- Bachelor's degree preferred.
Skills Required
- Negotiation, communication, account management.
Competencies Required
- Client advocacy, relationship building, adaptability.
Ancillary Details Of The Role s
- May handle contract renewals.
- Coordinates client onboarding.
Other Details
- Works closely with sales teams.
Pro Sidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
Pro Sidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in HONOR ABOVE ALL—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.
For Easy Application, Use Our Career Site Located On Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ & Recruiter @
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