Inbound Call Agent | Customer Service COC

Inbound Call Agent | Customer Service

Pro Sidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. Pro Sidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

Pro Sidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About Pro Sidian Consulting at

Pro Sidian Seeks a Inbound Call Agent | Customer Service for Program Support on a Exempt 1099

Contract:

No Overtime Pay Basis Technical Element generally located across the CONUS
- Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 215 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service

Functional Area

Professional
- Call Center Support Position; however, Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Call Center Support (Inbound Call Agent) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS
- Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Inbound Call Agent | Customer Service [COC
0018215]

• Answer inbound calls and resolve issues.
• Document call details and outcomes.
• Escalate complex cases to supervisors.

The role(s) are located in the Mid Atlantic Region is at or near CONUS
- Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 610 East 4th Street Charlotte, NC 28202

Desired Qualifications For Inbound Call Agent | Customer Service [COC
0018215] (COC
0018215) Candidates:

Customer service or call center experience preferred.

Education / Experience Requirements / Qualifications

High school diploma or GED.

Customer service or call center experience preferred.

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 215 activities 215

Functional Area

Activities.

Communication, listening, problem-solving.

Competencies Required

• Patience, empathy, adaptability.

Ancillary Details Of The Role s

• May be assigned specific account portfolios.
• Uses CRM systems for case management.

Other Details

Works in a fast-paced, high-volume environment.

#Technical Cross Cutting Jobs  #Consulting #Government And Public Services #Government Support Services  #Professional Analytical Support  #Jugaad #Copitas #Poka Yoke

As a condition of employment, all employees are required to fulfill all requirements of the…