PT Support Specialist - Bulldog

Job Vacancy Details

Bulldog Central is Pitt Community College's one-stop hub for student support, providing guidance, resources, and friendly assistance to help students navigate their college experience. As the first point of contact for many students, Bulldog Central plays a vital role in fostering a welcoming and supportive campus environment.

We are seeking a friendly, professional, and student-focused individual to serve as a Part-Time Support Specialist. This role is essential in creating a positive first impression and ensuring students, staff, and visitors receive accurate information and compassionate support.

Essential Duties and Responsibilities

• Greet students, staff, and visitors warmly and professionally.

• Serve as the first point of contact for Bulldog Central inquiries.

• Provide accurate information about services, events, and campus resources.

• Answer phones, emails and respond to walk-in traffic.

• Direct individuals to appropriate departments or campus locations.

• Maintain front desk supplies and ensure the area is clean and welcoming.

• Assist students in navigating online systems and digital tools.

• Listen actively to student concerns and provide compassionate responses.

• Refer students to appropriate support services when needed.

Minimum Qualifications

• High school diploma or equivalent.

• Prior experience in a front desk or customer service role

• Ability to interact professionally and empathetically with diverse populations.

• Strong verbal and written communication skills.

• Familiarity with Microsoft Office Suite.

Preferred Qualifications

• Associate's degree or higher.

• Prior experience in a student services role - preferably in a college or educational setting.

Our Values:

At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:

• Every role contributes to student success.
• We treat one another with respect and work together as one team.
• We embrace creativity, adaptability, and new ideas to stay relevant.
• We act with integrity, accountability, and responsible stewardship.
• We put students first, designing programs and services that help them thrive in college, career and life.

Supplemental Information

Normal

Working Hours:

Part-Time, up to 29 hours per week as determined by the supervisor and department needs.