Customer Support Executive

Role & responsibilities

• Excellent communication skills both verbal and written.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information using the right tools and systems.
• Follow up to ensure resolution and maintain communication with customers.
• Escalate complex issues to appropriate departments or supervisor, as necessary.
• Meet personal/team performance targets and service quality standards.
• Must be willing to work in rotational shifts
• Rotational week offs days off may vary and are not fixed to weekends.

• Must have excellent communication as well as writing skill
• Must have Voice experience
• Must be based at anywhere in South India.
• Must be working currently (Maximum 3months career gap in considerable)
• Must have global market exposure