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Fintech Complaints Resolution Specialist

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Whereby
Full Time position
Listed on 2026-09-24
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 42000 - 64000 USD Yearly USD 42000.00 64000.00 YEAR
Job Description & How to Apply Below

Chip is seeking a Complaints Handler to manage customer complaints end-to-end in a fast-paced fintech environment. You will investigate concerns, identify root causes and provide empathetic, accurate responses while balancing regulatory requirements and customer outcomes.

Responsibilities include managing a portfolio of complaints, reviewing concerns and policies, and drafting clear responses within set timescales.

This Full Time role is for the Fintech Complaints Resolution Specialist role at Whereby.

This role, Fintech Complaints Resolution Specialist at Whereby, could be your next opportunity.

Are you ready to take on the Fintech Complaints Resolution Specialist role at Whereby?

We would love to welcome a new Fintech Complaints Resolution Specialist to our group in United States.

For the Fintech Complaints Resolution Specialist position at Whereby, we are reviewing applications now.

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