Temporary Economic Technician

Salary Range: $21.00 - $22.00 per hour.

Thisis a non-exempt (hourly) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

The Economic Benefits Technician provides essential operational, administrative, andfrontline support to advance case management within the Economic Services Division. Serving as a primary point of contact, this role delivers high-quality customer service to Mecklenburg County residents via phone, email,in-person, and at designated facilities.

Key responsibilities include guiding clients through the application process,resolving case issues, and assisting with self-service technology.

Additionally, the technician manages high-volume data entry and document tracking using specialized government software, while providing reception backup to support leadership and daily operations

This is a temporary position with an anticipated end date of June 18th, 2027 (subject to change based on business needs). Under the terms of Mecklenburg County's benefit plans and policies, this position is not eligible for County benefits and will not be eligible for any paid holidays or paid time off.

The Eligibility Specialist Assessment will be sent to the applicant’s email address if chosen to move forward in the hiring process. Applicants must be able to pass the required Eligibility Specialist Assessment with a score of 80% or higher. If you earn a score of 80% or more, then you have passed the assessment and will be notified if you are selected for a panel interview.

Applicants that score below a score of 80% or higher will have to reapply to the next posting and retake the assessment.

This role requires the successful completion of a structured training program and continuous adherence to departmental performance and quality standards. If youdo not meet initial benchmarks, you will get extra training and an opportunity to re-test. In accordance with Mecklenburg County Human Resources Policy,failure to meet job performance expectations may lead to termination.

This position is located at the Catherine M. Wilson Center at 301 Billingsley Rd,Charlotte, NC 28211. Primary

Work Schedule:

Monday – Friday, 8:00 am to 5:00 pm(This is an in-office position, telework is not available).

• Assist call center or walk-in contacts, interview customers, gather information, andinput data into appropriate systems
• Process applications for single program basic benefits
• Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, andon-going program and benefit status and customer record changes
• Perform data entry and maintain system files and database son clients, providers, and program services
• Maintain basic knowledge of multiple social services programs
• Perform work in a high volume, fast-paced environment with continual customer interaction
• Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
• May be required to staff shelters in the event of adisaster

Minimum of two years of experience in customer service with direct interaction with members of the public or successful completion of the CPCCCaseworker Training Program (or another participating program).

High School Diploma or equivalent

• May require a valid North Carolina or South Carolina Driver's License

• Experience providing customer service…