Director - Customer Success

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, Core Power Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by Geek Wire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work Certified TM for  as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit:

Zenotiprovides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs while improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as Endota, Silk Laser, Laser Clinics Australia, European Wax Center, Hand & Stone, Sono Bello, and TONI&GUY.

Our recent accomplishments include surpassing a $1billionunicorn valuation, being named Next Tech Titan byGeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company inNorth Americaon Deloitte ’s 2020

Technology Fast 500™and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTMfor as thisreaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about

Zenotivisit:

As the Director for Customer Experience, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical.

Here are key expectations from this role. The incumbent will lead the teams to:

• Ensure smooth onboarding
• Deliver ROI to the customers from the Zenoti products they subscribed to.
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores

• Define and Optimize Customer Lifecycle
• Map customer journey
• Develop listening points in the journey (e.g., usage, satisfaction, etc.)
• Standardize interventions for each point in the journey
• Define segmentation of customer base and varying strategies
• Identify opportunities for continuous improvement
• Learn from…