Customer Service & Sales Support Specialist

LOOKING FOR STELLAR TOP CANDIDATES Position:
Customer Service & Sales Support Specialist

Working Hours:

Full-Time│Mon - Fri 9:00 am - 6:00 pm EST (must be flexible in case needed) Search

Location:

Remote│South Africa│Latin America│Philippines Salary:
Up to 1600 USD

The Final Salary Offer depends on the client’s decision, interview results, and experience

Our client is seeking to strengthen its customer service and sales support operations with a dependable professional who can manage customer communication, sales follow-up, order coordination, and day-to-day administrative support. The role works closely with company leadership and the sales, purchasing, and operations teams to ensure customers receive responsive service, orders progress smoothly, and active sales opportunities receive consistent follow-up.

We are seeking a Customer Service & Sales Support Specialist to provide a combination of customer-facing service, sales coordination, order management, and administrative support. This individual will serve as an important point of contact for customers, responding to inquiries by phone and email, providing order and account information, monitoring active orders, following up on quotes and leads, and helping resolve customer or service-related issues.

The ideal candidate is highly organized, professional, and proactive with follow-up. They should be equally comfortable delivering excellent customer service and supporting active sales opportunities to ensure prospective and existing customers receive timely attention.

• Customer Service
  • Respond promptly and professionally to customer inquiries by phone and email.
  • Serve as a reliable point of contact for customer questions, service needs, and account-related matters.
  • Provide accurate information regarding products, services, orders, and customer accounts.
  • Assist with resolving order, service, and account issues.
  • Investigate customer concerns and coordinate internally to determine appropriate resolutions.
  • Follow up when issues require additional research or input from other departments.
  • Maintain a professional, helpful, and customer-focused approach across all interactions.
• Sales Support & Follow-Up
  • Follow up consistently on quotes, leads, and active sales opportunities.
  • Maintain communication with prospective and existing customers to keep opportunities moving.
  • Help prevent qualified opportunities from becoming inactive due to missed or inconsistent follow-up.
  • Gather customer and opportunity information and coordinate appropriate next steps.
  • Support company leadership and sales team members with customer-related activities.
  • Maintain accurate notes regarding customer conversations, follow-ups, and sales activity.
  • Identify opportunities requiring additional attention from the appropriate sales team member.
• Order Management
  • Enter customer orders accurately into the appropriate systems.
  • Monitor active orders and track progress through the required stages.
  • Verify customer and order information for accuracy and completeness.
  • Communicate relevant order updates to customers.
  • Identify potential order issues and coordinate with internal teams to resolve them.
  • Follow orders through completion to help ensure customer expectations are met.
  • Maintain organized records of order activity, outstanding items, and required follow-ups.
• Cross-Functional Coordination
  • Coordinate with sales, purchasing, and operations teams regarding customer, order, and service needs.
  • Communicate customer requests and unresolved issues to the appropriate internal stakeholders.
  • Follow up internally on outstanding questions and action items.
  • Ensure information moves efficiently between customers and internal departments.
  • Maintain visibility into unresolved…