Customer Service Representative

Location:

Remote (Available to USA residents Only)

New England Design & Construction, is looking to hire a Customer Service Representative who is authorized to work in the United States.

• Customer Interaction:
  
  Act as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues
• Problem Resolution:
  
  Accurately and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary.
• Record Keeping:
  
  Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system.
• Communication:
  
  Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience.
  
  Process Orders/Transactions:
  
  Process orders, payments, and other relevant transactions accurately and efficiently
• Gather Feedback:
  
  Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.

• Customer Service
  
  Skills:
  
  Excellent communication (verbal and written), active listening, and empathy skills to handle customer inquiries and complaints professionally.
• Problem-Solving
  
  Skills:
  
  Ability to identify and resolve customer issues effectively and efficiently, escalating complex issues as needed.
• Basic Technical Knowledge:
  
  Basic understanding of relevant company products, services, and support processes.