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Customer Success Lead — Drive ROI & Retention

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Townsquare Interactive, LLC
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

Townsquare Interactive, a leading digital marketing SaaS provider, seeks a Customer Success Lead to join our Uptown Charlotte, NC team. You’ll partner with small business clients to maximize their marketing investment, drive adoption of our platform, and demonstrate real ROI through proactive guidance and tailored solutions.

This on-site role emphasizes onboarding, retention, and cross-functional collaboration to ensure long-term client success and satisfaction.

We are seeking a motivated Customer Success Lead — Drive ROI & Retention to join Townsquare Interactive, LLC in Charlotte, NC, United States.

The following role is for a Customer Success Lead — Drive ROI & Retention with Townsquare Interactive, LLC.

Our group is growing, and we are hiring a Customer Success Lead — Drive ROI & Retention in Charlotte, NC, United States.

This role is for the Customer Success Lead — Drive ROI & Retention role at Townsquare Interactive, LLC.

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